Terms of Service
Terms & Conditions Of Use
Welcome to CustomTentCo's Terms & Conditions of Use. This page governs the subject matter of the contract in conjunction with any quotation, application for credit, and prior agreement or understanding. Please read these terms carefully before placing an order.
Entire Agreement
These terms and conditions apply to any order that is confirmed in writing by a CustomTentCo representative. Any verbal agreements or modifications to orders between customers and CustomTentCo employees are invalid unless they are confirmed in writing by CustomTentCo management.
Pricing
All prices quoted by CustomTentCo are charged in U.S. dollars and do not include any state or federal taxes. Quoted prices are subject to the availability of all necessary customer designs. CustomTentCo has the right to change prices should there be an increase in material or wage costs. If the price increase is more than 5% of the original price, the customer has the right to cancel the contract within 14 days of receipt of notification of the price increase.
Customer's Obligations
The customer must provide all design and computer files required for processing the order in time for the specified delivery date. The customer warrants that no copyrights, trademark rights, or other protected property rights of third parties are infringed by the printed data that is provided. CustomTentCo shall retain all design material that has been prepared for processing the order for two (2) years in its possession. Only third parties may be approved to receive materials related to the order.
Customers’ Designs, Deviations, Excess or Short Supply
Minor color or icon variations may occur in CustomTentCo products due to printing textile limitations. CustomTentCo reserves the right to make slight changes in color or appearance that may result from technical limitations and varying background colors. Customers cannot cancel orders for non exact widths and lengths or refuse delivery or payment.
Shipment/Supply
Free standard shipping to the contiguous United States (excluding Alaska, Hawaii, and Puerto Rico) applies to items that qualify for the free shipping promo. The customer is responsible for customs, duties, and fees. CustomTentCo is not liable for any delays in production or delivery or if the production or delivery is disrupted by reasons outside its control.
Supply of Flagpoles and Large Pictures
Customers must have the necessary supplies and knowledge to install flagpoles and construct frames to utilize CustomTentCo supplies. Weather factors can significantly impact the quality of a large fabric picture, and a CustomTentCo representative can assist with local conditions and construction research. For product surfaces under 25 square meters, no warranty exists. For surfaces above 25 square meters, the customer must always obtain a production and installation plan before ordering. CustomTentCo's warranty is limited to resistance to tearing, lightfastness, and washability under laboratory conditions. For surfaces under 25 square meters, the customer should ask for CustomTentCo's recommendations before placing an order. Over 25 square meters of planning work must be done before sending in an order. CustomTentCo will not be held liable for the client's failure to consider appropriate conditions and/or improper use cases.
We hope these terms and conditions have provided clarity for our customers. If you have any questions or concerns, please contact us.
Reservation of Ownership
Until all outstanding invoices are fully paid, CustomTentCo retains ownership of all goods supplied to customers. Customers are allowed to resell the conditional goods as long as their financial conditions have not changed and they notify CustomTentCo. CustomTentCo grants the customer unconditional rights to resell the conditional goods. In the event of resale or assignment, the customer must provide all requested information and documentation.
Liability
CustomTentCo's liability is limited to foreseeable losses up to the amount of the purchase price payable in the event of a breach of contract. CustomTentCo cannot be held liable for damages caused by acts beyond its control, such as improper handling, installation, weather extremes, vandalism, accidents, or acts of God.
Customer Information
By doing business with CustomTentCo, the customer agrees to the recording and processing of personal or corporate data in a database that will be used solely by CustomTentCo. All data collected and stored will not be shared with third parties without written consent from the customer or a court order.
Credit Accounts
CustomTentCo extends credit to authorized customers who complete the form below. If customers want CustomTentCo to sell goods on their behalf, they can obtain permission by filling out this form.
Payment and Service Charges
If a credit account is approved, and if not otherwise agreed, the customer agrees to pay for all goods purchased within 30 days after the product is completed. Balances not paid within 30 days will be subject to a service charge of 12% per month. Payment must be made within eight (8) days of the invoice date (for branded canopy tents, payment must be received within eight (8) days) to comply with the time limit. A discount of 2% will be granted, unless otherwise agreed, if invoiced within eight (8) days of the invoice date (for accounts paid within eight days of invoice, a 2% discount is permitted). The deduction of discounts is not allowed if previous invoices have been sent.
Warranties and Disclaimers
At CustomTentCo, we strive to provide accurate information on our website, but we do not guarantee the accuracy of the information. We may change our services or products mentioned on the website at any time without notice. The mention of non-CustomTentCo goods or services on our website is solely for educational purposes and does not constitute an endorsement or recommendation.
CustomTentCo is not liable for any damages, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or infringement. We do not guarantee that our services and materials will meet your requirements, be uninterrupted, timely, secure, or error-free, or that the results obtained from using our services or materials will be effective, accurate, or reliable. We also do not guarantee that the quality of any products, services, or information purchased or obtained from our site will meet your expectations.
Our website may contain technical or other errors, inaccuracies, or typographical errors. We may modify the materials and services available on our site, including descriptions and pricing of items listed, at any time without notice. The materials and services on our site may also be out of date, and we make no commitment to update them.
CustomTentCo and its suppliers shall not be liable for any special, incidental, indirect, or consequential damages of any kind or any damages whatsoever, including but not limited to loss of use, data, or profits, whether or not we have been advised of the possibility of such damages and whether or not the damages were foreseeable. Some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.
Any materials downloaded or acquired through our website are at your own risk and responsibility, and you assume all damages to your computer system or data loss resulting from the download or acquisition of such materials. The terms of use do not provide any guarantees except those explicitly stated herein. Additionally, any advice or information obtained from CustomTentCo or through our website shall not constitute a warranty.
Our website may contain links to third-party sites that are outside of CustomTentCo's control. Please be aware that we have no control over the content or privacy policies of any other site you may access through our website. You access non-CustomTentCo sites at your own risk, and we are not responsible for the validity or reliability of any information, data, opinions, advice, or statements on those sites. These links are provided for convenience purposes only, and we do not endorse or accept any responsibility for the content or use of these sites.
Our site may reference CustomTentCo products, services, and programs in countries outside of the ones in which they have been announced. These references do not imply that CustomTentCo will announce such products, services, or programs in your country.
Your Personal Information
You have the right to access and update your information. You may do so by email at info@customtentco, fax, or telephone. Please provide your name, address, and email address when inquiring about our services. CustomTentCo is not responsible for the content or privacy policies of other websites to which any CustomTentCo website may link.
Copyright Notice
Unauthorized use of materials or services on this site may violate copyright and other intellectual property laws. Unless explicitly stated herein, CustomTentCo and its suppliers do not grant you any implicit or express rights under any patents, copyrights, trademarks, or trade secrets regarding the materials and services.
Copyright Infringement Notice
At CustomTentCo, we take intellectual property rights seriously and will terminate the accounts of users who violate such rights. If you believe that your work has been copied or used in a way that constitutes copyright infringement, please provide our copyright agent with a notice containing the following elements:
A physical or electronic signature of a person authorized to act on behalf of the copyright owner
a description of the copyrighted work or works that have been infringed and the identification of the material that is claimed to be infringing and should be removed or disabled.
The location of the infringing material on a CustomTentCo website and the website’s name
your address, telephone number, and other relevant information for us to contact you.
a statement that the use of the identified material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
a statement that the information provided in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can reach our Copyright Claims Department through phone or email as provided below:
- Phone: (888)647-2526
- Email: sales@customtentco.com
Indemnity
By posting, submitting, or transmitting any content through this site, using this site, connecting to this site, violating the rules, or infringing on another's rights, you guarantee to protect CustomTentCo and its affiliates, subsidiaries, officers, attorneys, contractors, and employees from any claim or demand, including court fees, arising from or related to such actions.
You agree to indemnify, defend, and hold harmless CustomTentCo, its officers, directors, employees, agents, suppliers, and any third-party information providers to this site from and against all losses, expenses, damages, and costs, including attorney's fees, resulting from any violation of these rules by you or anyone accessing this site.
Governing Law and Jurisdiction
All issues related to this site are governed by the statutes and laws of the state of Georgia, United States, excluding matters regarding your access to or use of this site. By accessing this site, you and CustomTentCo agree that all matters relating to your access to, or use of, this site shall be governed by California statutes and laws, regardless of conflicting law principles. Accessing materials on this site from regions where their contents are illegal is prohibited, and we urge you to obey the laws of your locality if you choose to access this site from elsewhere.
Trademarks
The content on this website, including all trade names, trademarks, and service marks, is the property of CustomTentCo and may not be reproduced, distributed, modified, or used without our prior written permission. You may not use any trademarks without prior written permission.
consent from CustomTentCo or such third parties that may own the marks. CustomTentCo and the CustomTentCo logo are trademarks of CustomTentCo.
Cookies
We use cookies to track user behavior and determine the usefulness of our content as well as the effectiveness of our navigational structure in helping users reach it. Cookies are small data files that may be written to your hard drive when you visit a website, and they can only contain personal information that you have supplied yourself. You may set your browser to warn you before accepting cookies and refuse the cookie if your browser alerts you to its presence. You may also disable all cookies by turning them off in your browser. If you do not want to accept cookies, you will not be able to make purchases online.
Limitation of Liability
You understand and agree that CustomTentCo shall not be held responsible for any damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising from or in connection with your use of the CustomTentCo Website, any information or materials on the CustomTentCo Website, or any transactions conducted through the CustomTentCo Website, including, but not limited to:
- hostility to access the site.
- costs incurred from accessing the site through third-party websites.
- Unauthorized access to your data or transmission of such data
- statements made by any third-party websites.
- Other matters related to the site
CustomTentCo will not be held liable under any circumstances for:
any type of damages, including but not limited to loss of profits, loss of programs, information, or delayed delivery of such information or services, resulting from the use of or inability to use the service, the information or transactions it provides, or any downloads from the service, or any delay in the delivery of such information or services, even if CustomTentCo or its representatives have been notified of the possibility of such losses.
Any claims related to errors, omissions, or other issues with the service, materials, or information downloaded through it
In some states, the exclusion or limitation of liability for consequential or incidental damages may not be allowed. In such cases, CustomTentCo's liability is limited to the extent permitted by law.
Authorized Sources of Genuine CustomTentCo Products
Only genuine CustomTentCo products are available for purchase on this website or through authorized dealers. Our products may also be found on other websites; however, many of these websites are not authorized dealers, and the products sold on those sites may be counterfeit or unsafe, particularly on non-official websites. We cannot guarantee the quality of products sold by unauthorized vendors who may be selling counterfeit or unsafe items.
Therefore, when purchasing our products online, it is important to be cautious about the source of the products and the seller. We are unable to identify all individuals or firms that are not authorized by us, but recent examples of unauthorized vendors selling counterfeit branded canopies include: www.schsez.com or www.tneonhill.com
Beware of counterfeits
As a company that produces a wide range of creative and innovative products, such as banner stands, flags, banners, fence wraps, tents, signs, backdrops, and advertising umbrellas, we often encounter counterfeit goods being sold at discounted prices, which may be of poor quality or even dangerous. We have a dedicated legal team that actively detects counterfeit goods and takes legal action against unscrupulous vendors. To help us in our fight against counterfeit goods, please contact us at 717-241-0888 or sales@customtentco.com.